Terms and conditions.

Terms and Conditions

• Simply Swimming Ltd General Terms and Conditions of Business
  1. Lessons are taught by qualified teaching staff, all staff are subject to regular DBS checks.
  2. Lessons are provided in termly blocks, these are normally aligned to school term dates but may be varied according to the availability of facilities. Where independent school facilities are used term dates may vary from local authority dates.
  3. Facilities are provided by schools and other providers subject to availability. If facilities become unavailable due to equipment faults, lack of support resource, safety concerns or general closure, or if we are unable to provide the necessary teaching resource or equipment to operate safely then we will make our best endeavours to:
     • Notify all adult swimmers or a parent/guardian of young swimmers by email, for this purpose you are requested to supply the office with a valid email address
     • Update our web site to provide notice of closure or cancellation
     • Give reasonable notice of cancellation
  4. In the event that we are unable to offer an alternative lesson then we will credit your swimming account for any cancelled lessons.
  5. Once fees have paid for the term, your lesson has been booked for that said term.  If you are unable to make a lesson for whatever reason whatsoever, including illness and medical procedures, there is no recourse, however, if you are not returning, we can put the booking on sale and once sold a refund of the balance will be made.
  6. In the event of a closure due to exceptional circumstances such as a pandemic, major structural failure, act of God etc, your paid fees will be credited to your swimming account and not refunded.
  7. We reserve the right to change lesson dates as necessary. Every attempt will be made to give adequate notice. Refunds or credits will only be given where the change results in the total number of lessons in the term being reduced.
  8. Re-registration takes place before the end of each term, for all continuing swimmers fees for the next term become due at re-registration and must be paid promptly. Failure to make payments when due will mean that a place will not be reserved and may be offered to a swimmer on the waiting list. New swimmers offered places as a result of vacancies must make payment before the start of term or, in the event of swimmers joining part way through a term, before the start of their first lesson.
  9. Payment may be made via the on-line system or by credit card or debit card.
  10. Once payment has been accepted for a course of lessons a place is allocated to the swimmer for that specific term and will not be made available to any other swimmer. No refunds or credits will be made for missed lessons in any circumstances, and the paid fee cannot roll over to any subsequent term.
  11. All children under the age of 16 must be accompanied by a responsible adult, exceptions to this are during exceptional times which require social distancing.
  12. All parents/guardians and swimmers will be expected to display good and responsible behaviour in and around the pool, in changing rooms and elsewhere in the grounds and buildings where we operate, and to respect the schools and other premises we use. Failure to comply may result in exclusion from attending lessons.
  13. Maximum numbers for each session are set according to the type of lesson, the amount of available space and the number of teaching staff and assistants in attendance. Where classes are fully subscribed a waiting list will be used to allocate places as they become available.
  14. We will not accept responsibility for any damage or loss of property or articles left unattended in or around the swimming pool, in changing rooms or elsewhere on the premises.
  15. These terms and conditions may be amended without notice.